MMO developers and communication channels

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Here are two questions that I think are pertinent for any MMO player: How often should developers communicate with players and through which channels should they communicate?

These are questions that bounce around in my mind a lot because I’m not only a player but also an MMO journalist that is seeking and using such communication in my articles. What I’ve come to realize over the course of a decade or so of doing this is that there is no standard answer to either one. And that can be incredibly frustrating.

The best studios are the ones where they communicate regularly (at least weekly for longer dev diaries or wrap-up posts) and engage daily (answering smaller questions and addressing concerns) through as many communication channels as is available to them. But what I find is that many CMs end up slacking off on the frequency and favoring just one or…

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